Shipping & Returns
Shipping Policy
Products will be sent on the Tuesday following purchase (including same day if purchased before 11am on a Tuesday).
Products purchased with the Hermes Next Day delivery option will be posted the next day, so have a 2 day delivery time.
If you don't not receive your item, you must let us know within 14days of the postage date for us to be able to organise tracking, follow up with the courier and provide a solution which may include a full refund if the item has been lost by the courier. We cannot accept responsibility for missing items which are delivered without tracking.
Purchase, Return & Refund Policy
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A purchase is confirmed once the client places their order and makes full payment using the Nu Clear Preloved website.
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Due to the circular nature of preloved fashion we only offer refunds should products arrive damaged or faulty. In this event, clients must contact Nu Clear Preloved via email within 1 week of delivery with proof of damage (e.g. photographs of faulty product) on nuclearpreloved@gmail.com
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If an order cancellation is made before an order is posted (the Tuesday following a purchase, or the next day before 11am for Hermes 2 day delivery) the client will be fully refunded.
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If an order cancellation is made after an order is posted (the Tuesday following a purchase, or the next day before 11am for Hermes 2 day delivery) clients will be charged in full and as per our usual payment terms.
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If an order cannot be fully refunded, clients may return items at their own postage cost and will be issued a credit note redeemable against Nu Clear Preloved products. Items to be returned must arrive at Nu Clear Preloved within 14 days of receipt. Please note that we would recommend using tracked postage in this instance as Nu Clear Preloved cannot be held responsible for missing parcels.
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Nu Clear Preloved have the right to cancel any order and in this instance, will issue a full refund to the client.
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For full Store Policy please click here